Terms & Conditions and Refund Policy

User Agreement:
You must read and agree to these Terms and Conditions before ordering any products from the Website. By placing your order you agree to be bound by the following Terms and Conditions:

Product Disclaimer:

I understand the statements regarding these products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

I understand I should not use this information to diagnose or treat any health problems or illnesses without consulting my doctor. I also understand that the products listed on this website are not intended or to be used to treat any type of medical condition. I understand that I might be billed under Clowdee, LLC.

I Understand that any smoking device I purchase is to be used for the legal consumption of legal substances and agree that CLowdee, LLC, its members, employees or vendors are in no way liable for the use or misuse of said products.

I agree that I am of legal age to purchase nicotine products or smoking products in my respective country, ctate, city or municipality.

Warning: Products may contain Nicotine. Nicotine is an addictive chemical.
Eliquid and vape products are not intended for purchase or use by persons under the legal age in Colorado or their respective states. Consult a physician before using any of our products if you have any medical condition including, but not limited to, strokes, high blood pressure, heart, liver, kidney or thyroid disease, diabetes, anemia, depression, anxiety, other psychiatric conditions, a family history of these or other medical conditions, or if taking any prescription, OTC and/or other medications. By purchasing, you are guaranteeing the legal and responsible use of all products purchased and agree that Clowdee, LLC or its members or employees are in no way liable from the use or misuse of products purchased from us.

AGE VERIFICATION

Clowdee, LLC takes all reasonable measures to ensure its products are not purchased by minors. The customer warrants that all information provided is truthful and that the customer is of legal age to purchase nicotine products in their respective city, state or municipality. Further, by virtue of accessing http://www.clowdee.com and/or its subordinate pages in any way, the customer warrants that they are of legal age in their respective city,  state, municipality.

Terms and Conditions:
By ordering today I am authorizing the credit card I provide to be charged. By clicking to order I represent that I have read and agree to the full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me.

Guarantee and Refund Policy:

Return and Refund Policies: We are committed to providing you with excellent products and services. We stand behind the products we vend and guarantee that they are brand new, authentic, and in original packaging.

Return/Refund Policy: All standard products come with a 30-day, money-back guarantee for new and unopened products based on the delivery date as provided by shipper. To receive a refund or to return products please contact our customer support team at 1-303-830-2600.  For all products, purchases in excess of 30 days are considered final.

Exchange Policy: 
If any products arrive damaged, broken or part of your order is missing. You must notify the Company within 3 days of delivery.

Product Shipping

What Delivery Carriers Do You Use To Ship?

We ship our retail orders out through USPS, but we also use UPS and FedEx to ship our Wholesale orders.

My Shipping Address Is Wrong , Can I Change It?

Yes, as long as the address is fixed before the item is shipped out we can adjust it for you. If it is not, then we can have it reshipped to the correct address for you as well.

How Long Does Shipping Take?

Yes, as long as the address is fixed before the item is shipped out we can adjust it for you. If it is not, then we can have it reshipped to the correct address for you as well.

How Long Does Shipping Take?

On business days, orders will be fulfilled within 24 hours from time of placing, Anything placed over the weekend, at this time, will not be fulfilled until the following Monday. From there, 3-5 business days to deliver.

Can I Track My Package?

Yes you can! Easily track your package in real time with our “Track Your Package” feature via your email address or order number!

What If My Package is Damaged or Has Items Missing?

Feel free to send us an Email to This email address is being protected from spambots. You need JavaScript enabled to view it., or call us on our support Hotline 303.830.2600. We can have a replacement order placed for you right away and shipped out.

When Adding a Product to My Cart and I Want a Different Carrier?

Feel free to contact us in this situation, we can have your package shipped through a separate carrier if needed. We also ship with FedEx and UPS. Additional shipping fees may apply.

How Do I Choose My Shipping Address?

You can choose your shipping address at the time of purchase! Be sure to fill in the shipping address and billing address properly.

How Do I Check the Shipping Address for an Order I Already Placed?

The shipping address for the order just placed can be found on your receipt, email confirmation and account order history.

Where Do You Ship?

We ship nationwide, all throughout the U.S.A.

What If I Want To Cancel My Order?

If you would like to cancel your order please contact us right away, you can call our hotline 303.830.2600 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..  If the package has already been shipped from our shipping station, you will just need to return it back to us to complete the refund.